Frequently Asked Questions
Countries We Ship To: Canada, United States, India, Hungary, Belgium, Iceland, Netherlands. If you would like us to ship to your country please send us an email at email@vanessaseymour.com and we will do our best to make that possible.
Shipping - All orders will be shipped 2-4 days after the order is placed. In most cases, we try to ship sooner because we know you are excited to get your diary! Please note that shipping can experience unforeseen delays from time to time. If you would like to keep track of your shipment please select a shipment option with tracking.
Custom charges - Please note that should additional customs or import charges apply, you will be responsible for the payment. Please contact your local customs department for details on charges.
Refunds - Please note that we do not provide refunds. If your product arrived damaged please email email@vanessaseymour.com with your order number and a photograph.